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Frequently Asked Questions

Clarity on common questions about home cleaning services.

Are you insured?
What areas do you serve?
Do you bring your own supplies and equipment?
What’s included in a standard cleaning?
What is the difference between a standard clean and a deep clean?
Do I need a deep clean for my first clean?
Do you offer move-in/move-out cleaning
How long will a cleaning take?
Can I customize my cleaning?
How much do you charge?
Do I need to be home during the cleaning?
What is your cancellation policy?
What if I’m not satisfied with my cleaning?
Why is my quote more than I was expecting!?
How to save money on cleanings?
Are the services I’m receiving worth the money?

Are you Insured?

Yes. Earth Maid fully insured to protect your home and provide peace of mind.

What areas do you serve?

I’m based out of Okotoks and service Foothills County.

Do you bring your own supplies and equipment?

Yes! Earth Maid arrives fully equipped with professional-grade supplies and equipment, prioritizing natural products and eco-conscious practices.

What’s included in a standard cleaning?

Our standard cleaning covers all essential maintenance tasks, including:
Dusting all accessible surfaces, Vacuuming and mopping floors, Kitchen cleaning (counters, exterior appliances, sink), Bathroom cleaning (toilets, showers, sinks, mirrors), General tidying and trash removal.

What is the difference between a standard clean and a deep clean?

A deep clean goes beyond maintenance and targets built-up grime and detail work. It typically includes:
Baseboards, door frames, and trim. Inside appliances (optional add-on), Heavier soap scum, grease, and buildup removal. Detailed hand-wiping of surfaces. Deep cleans are recommended for first-time clients or homes that haven’t been professionally cleaned recently.
See the Difference

Do I need a deep clean for my first clean?

Yes, if your home hasn’t been professionally cleaned in the last 1–2 months, a deep clean ensures everything is brought to a high standard before maintaining it with regular visits.

Yes, I offer moving clean services. These are detailed, top-to-bottom cleans designed to prepare a home for new occupants. They are more intensive than standard or deep cleans.

How long will a cleaning take?

This depends on home size, condition, the type of cleaning, and if add-ons or packages are included. Upon consultation a time estimate is given when more information is available.

Can I customize my cleaning?

Yes! I offer add-ons and custom packages. Packages may be made on their own, and do not require a base cleaning purchase (bathroom & floors, standard, deep).
$140 minimum

How much do you charge?

This depends on home size, condition, the type of cleaning, and if add-ons or packages are included.
I provide upfront, transparent quotes before booking.
See Earth Maid’s
Pricing Page
Estimate Calculator

Do I need to be home for the cleaning?

Not at all. Many clients provide entry instructions. We just need a way to access your home safely.

What is your cancellation policy?

72 Hour
Notice
48 Hour
Notice
24 Hour
Notice
Day Of
Notice
Free$25$5050% of Quote
Lockout Fee: 100% of quote

What if I’m not satisfied with my cleaning?

Your satisfaction is important. If something was missed, contact us at 778-512-4315 contact@earthmaidservices.ca within 48 hours and we’ll make it right.


Why is my cleaning services quote more than I was expecting!?

Hey there! Thanks for checking in about the cleaning service costs—let’s break it down together…

There are a few factors that can impact the cost of a cleaning service. The size of your home, how many bedrooms and bathrooms you have, how many people live there, the current shape of the house, pets, add-on’s, and sometimes travel expenses. Pretty much every cleaning company takes this into account, so it’s not unusual for quotes to be a bit more than you first thought. The biggest pieces of the puzzle are quality and time—basically, you get what you pay for. An insured, premium cleaner is going to cost more than your average cleaner.

If you’d rather not worry about double-checking work, messy communication, confusing contracts, or upselling—and don’t want to feel like you’re paying extra for every little thing—my prices are not only reasonable, but also competitive. You get high-quality professional home care without the headache.

What sets my services apart?

  • Easy to read transparent contracts, no confusing wording, no loopholes, no hidden fees, no small print. A contract that benefits BOTH parties.
  • I prioritize natural, vegan, and non-toxic cleaning products, so your family and pets stay safe.
  • I love pets! I don’t charge extra for fur or per pet, and—with owner approval—I usually bring a treat for them, let them out for potty breaks, and replace their water. I’ll care for them like they’re my own.
  • More is included in my cleans by default. My Standard Clean matches the Light Deep Clean from most companies. I only recommend an Add-Ons when I genuinely see buildup or a spot that’s often missed. No upselling services, only focusing on truly caring for your home.
    • “Hi, *customer*, I noticed your washer smells a bit musty. I suggest running a clean cycle soon. If you’d like me to take care of it, it’s $25. Or, I can share some product suggestions or send you a YouTube video for easy monthly maintenance.” – I give my clients agency and information, no gatekeeping here.
  • Delivering consistent, high-quality results, focusing on a premium finish—not just speed.
  • I follow a proven cleaning system: Top >> Bottom, Inside >> Out.
  • I use a color-coded system to prevent cross-contamination.
    • Your Bathroom, Kitchen, and Bedrooms have designated coloured cloths.
  • I clean areas most companies overlook or charge extra for.
  • Steam mopping is available in my services at no additional charge. If you prefer your floors to be sanitized without the use of cleaning products—which is especially beneficial for households with pets or young children— I got you. Why pay more for no product?
  • I disinfect all equipment after every clean. This includes the vacuum, caddy, brushes, cloths, tote, and even the mop bucket – all get cleaned and sanitized. This ensures no cross-contamination from another home.

How do you know my services include more?

Standard Clean Difference:

Detailed dusting : vents, sills, frames, every room — often skipped or charged.
Spot cleaning windows & frames: most don’t include this
Consistent high-touch disinfection
More thorough bathroom detailing : walls and plumbing around toilet cleaned, polish hardware, etc

Deep Clean Difference:

Light fixtures & dusting blinds included: This is often a huge add-on $$$ 
Full window detailing (frames, sills, tracks)
Wall spot cleaning throughout entire home
Baseboards wiped, not just dusted
Detailed kitchen degreasing (backsplash, hood area, filters)

Moving Clean Difference:

Everything cleaned inside AND outside (cabinets, closets, pantry built-ins – often rushed or skipped)
Detailed window system (tracks, frames, sills, faces)
Blinds wiped down: often dusted or charged extra
Grease removal (filters, hood, kitchen buildup)
Appliances fully cleaned inside/out (washer, dryer, fridge, dishwasher) This includes filters, traps, weep holes, seals, gaskets, drums.
Designed for inspections / handovers on a commercial level

Don’t just take my word for it…

Here are Earth Maid’s checklists for each cleaning type. The client-facing checklist is provided during your consultation. Upon booking, you will receive the employee-facing checklist. I take pride in my work and provide clients with all the information needed to ensure my service standards are being upheld.
CHECKLIST


How to save money on cleanings? – Taxes

Who Can Claim Home Cleaning Taxes?

House cleaning may be tax-deductible for:

  1. Self-Employed Individuals and Home-Based Businesses

If you run a business from home, the portion of your home used for work can qualify for home office deductions. This includes cleaning expenses for that portion.
Key Criteria:

  • Space must be your principal place of business
  • Used regularly and exclusively for business

If your home office takes up 20% of your home, you can deduct 20% of your annual cleaning expenses.

  1. Landlords and Rental Property Owners

Cleaning services used for maintaining or preparing a rental property are considered a valid business expense.
When it Applies:

  • Cleaning between tenants
  • Regular maintenance of rental units or shared spaces

Tip: Keep invoices and service records tied to your rental income reports.

  1. Medical Necessity

If cleaning is needed due to a medical condition, you may qualify for a medical expense deduction. This must be recommended by a licensed healthcare provider.
What You Need:

  • Doctor’s note or prescription
  • Service invoices
  • Proof of payment

Only the portion of expenses directly linked to your medical need is deductible.

  1. Accessibility and Disability Support

If you’re making your home more accessible for someone with disabilities, the Home Accessibility Tax Credit (HATC) may apply. This includes maintenance that supports accessibility, such as cleaning.
Conditions

  • Home modifications for seniors or people with disabilities
  • Services must contribute to a safer, more accessible living space

What Kind of Cleaning Services Can Be Claimed?

When it comes to tax deductions in Canada depending on your situation — whether it’s for a home office, rental property, medical needs, or accessibility purposes — certain types of cleaning services may be eligible for tax deductions.


Price .v. Value: Are the services I’m receiving worth the money?

When evaluating cleaning service costs, consider the value received. A lower price isn’t always better, and paying more doesn’t guarantee excellent service. Here’s how to assess value:

1. Consistency (Biggest Indicator)

A good clean once doesn’t mean much. What matters:
Do they clean the same way every time?
Are details consistently done?
A cheaper company that’s inconsistent is more expensive long term.

2. Attention to Detail

Look beyond the obvious.
Check:
Behind faucets
Around light switches
Baseboards & edges
Corners of floors
This is where average vs premium companies separate.

3. Time vs Results

If they’re in and out too fast, something’s missing.
A proper clean takes time
Rushed jobs = surface-level cleaning
If it feels too quick, it probably was.

4. Communication & Professionalism

Worth-it companies:
Confirm appointments
Show up on time
Explain pricing clearly
Respond quickly
If communication is messy, the service usually is too.

5. Clear Scope of Work

You should know EXACTLY what you’re getting. Good companies:
List what’s included
Offer add-ons clearly
Don’t surprise you with extra charges

6. Supplies & Technique

Not all cleaning is equal. Worth-it companies:
Use proper products for surfaces
Avoid streaks/residue
Know how to clean different materials

7. They Make Your Life Easier

This is the real test. Ask yourself:
Do I have to check their work?
Do I feel relieved after they leave?

8. Price vs Value (Not Just Cheap)

In Calgary/Foothills area, typical rates: Standard Clean
Budget: $25–$35/hr
Professional: $35–$55/hr
Premium: $55–$75+/hr
Luxury: $75-$90+/hr